Terms and Conditions
Last updated: March 24, 2026
1. Agreement to Terms
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Atlantis Realty Management and Investments LLC ("Company," "we," "us," or "our"), concerning your access to and use of the atlantisrealty.rentals website, our property management services, and any related communications including SMS/text messaging, email, and phone (collectively, the "Services").
You agree that by accessing or using the Services, you have read, understood, and agree to be bound by all of these Terms and Conditions, including our Privacy Policy. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Terms and Conditions. It is your responsibility to periodically review these Terms and Conditions to stay informed of updates.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use the Services or book properties.
2. Property Management Services
Atlantis Realty operates as a property management company managing short-term and long-term rental properties in and around Melbourne, Florida. We act as an agent on behalf of property owners to manage bookings, guest communications, maintenance, and property operations.
By booking a property through us, whether directly through atlantisrealty.rentals or through a third-party booking platform (such as Airbnb, VRBO, or Booking.com), you agree to:
- Comply with all property rules, house rules, and community guidelines provided to you before and during your stay
- Use the property solely for lawful purposes and for its intended use as a temporary rental accommodation
- Not exceed the maximum guest count specified in your reservation
- Report any property damage, maintenance issues, or safety concerns promptly to our management team
- Vacate the property by the designated checkout time unless prior arrangements have been made
- Not engage in any activity that would disturb neighbors, violate local ordinances, or create a nuisance
- Not sublease, sublicense, or otherwise transfer your reservation or property access to any third party
3. SMS/Text Messaging Terms
By providing your mobile phone number and communicating with us via text message, you agree to the following:
How You Opt In
You may opt in to receive SMS/text messages from Atlantis Realty by:
- Consent at Booking: Providing your phone number during the booking process and checking an explicit consent box on our website or booking form indicating you agree to receive SMS communications from Atlantis Realty; or
- Initiating SMS Contact: Sending a text message to our phone number, which constitutes your express consent to receive SMS responses and related property management communications from us.
By opting in through either method, you expressly consent to receive SMS/text messages from Atlantis Realty at the mobile number you provide. These messages may be sent using an automated telephone dialing system or prewritten text. Your consent to receive text messages is not required as a condition of booking or staying at any of our properties, but opting out may affect our ability to communicate time-sensitive information to you regarding your stay.
Types of Messages
Messages may include, but are not limited to:
- Booking confirmations and updates
- Check-in and check-out instructions
- Property access codes and smart lock information
- Maintenance notifications
- Emergency and safety alerts
- Responses to your questions and requests
- Post-stay follow-up communications
Message Frequency and Charges
Message frequency varies depending on your booking and communication activity. Standard message and data rates from your mobile carrier may apply. We are not responsible for any charges incurred from your carrier for receiving text messages.
Opt-Out
You may opt out of receiving text messages at any time by replying STOP to any message received from us. After you send STOP, we will send you a confirmation reply. Once you opt out, you will no longer receive text messages from us unless you re-opt in. Please note that opting out may impact our ability to send you critical property access information.
Help
For help with our text messaging service, reply HELP to any message, or contact us at [email protected] or (321) 405-3254.
4. AI-Assisted Communications
You understand and acknowledge that Atlantis Realty may employ artificial intelligence (AI) technology to assist with guest communications. This means that some messages you receive from us may be generated or assisted by AI systems.
Accuracy and Reliability. The nature of AI is inherently variable, and the Company cannot guarantee the accuracy, appropriateness, or reliability of every AI-generated response. While our team oversees AI-assisted communications, errors may occur. If you receive information from us that seems incorrect or unclear, please contact our team directly at [email protected] or (321) 405-3254 for verification.
No Financial or Legal Advice. AI-generated communications do not constitute financial, legal, or professional advice. You should not rely on AI-generated messages as the sole basis for any financial decision.
Limitation of Liability for AI Responses. You agree not to hold the Company liable for any harm, financial or otherwise, caused by AI-generated responses. This includes, but is not limited to, any actions taken based on AI-generated recommendations, property information, or booking details.
5. Payments and Fees
When booking directly through atlantisrealty.rentals, payment is processed through Stripe. For returning guests utilizing installment payment plans, payments are processed through Authorize.net. For bookings made through third-party platforms (Airbnb, VRBO, Booking.com, etc.), payment is handled by the respective platform according to their terms.
All payment transactions are processed securely by our third-party payment processors in compliance with PCI DSS (Payment Card Industry Data Security Standard) requirements. We never store, process, or have access to your full credit or debit card numbers.
You agree to provide current, complete, and accurate payment and account information for all transactions. You further agree to promptly update account and payment information as needed so that we can complete your transactions and contact you as needed.
All payments shall be in U.S. dollars unless otherwise specified. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We also reserve the right to refuse any booking.
Security Deposits and Damage
Certain properties may require a security deposit, which will be communicated to you at the time of booking. You are liable for any damage to the property, its furnishings, or its equipment caused by you or your guests during your stay, beyond normal wear and tear. We reserve the right to charge your payment method on file or deduct from your security deposit for any such damages.
Cancellations and Refunds
Cancellation and refund policies vary by property and booking platform. For direct bookings, our cancellation policy will be communicated to you at the time of booking. For bookings through third-party platforms, the cancellation policy of the respective platform applies. We reserve the right to cancel any reservation at our discretion, in which case a full refund will be issued.
6. Property Access and Smart Locks
Properties managed by Atlantis Realty may use smart lock systems for guest access. By accepting your reservation, you agree to:
- Use the access code provided solely for the duration of your authorized stay
- Not share your access code with any person not included in your reservation
- Not attempt to tamper with, modify, or bypass smart lock systems
- Notify us immediately if you believe your access code has been compromised
Access codes are automatically deactivated upon checkout. Unauthorized use of access codes or attempts to access a property outside your reservation period may result in legal action.
7. Intellectual Property Rights
Unless otherwise indicated, the website atlantisrealty.rentals and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the website (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws. The Content and Marks are provided on the website "AS IS" for your information and personal use only.
8. Prohibited Activities
You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:
- Use the property for any unlawful purpose, including but not limited to illegal drug use, prostitution, or any activity that violates federal, state, or local law
- Host events, parties, or gatherings that exceed the maximum occupancy or violate property house rules without prior written approval
- Make unauthorized copies of property keys, access codes, or smart lock credentials
- Systematically retrieve data or other content from our website to create or compile a collection, compilation, database, or directory without written permission
- Make any unauthorized use of the Services, including collecting usernames and/or email addresses of other users for the purpose of sending unsolicited communications
- Circumvent, disable, or otherwise interfere with security-related features of the website or our properties
- Trick, defraud, or mislead us or other users, especially in any attempt to learn sensitive account information
- Engage in any automated use of our systems, such as using scripts to send comments or messages
- Interfere with, disrupt, or create an undue burden on the Services or the networks connected to the Services
- Attempt to impersonate another user or person
- Use any information obtained from the Services in order to harass, abuse, or harm another person
- Upload or transmit viruses, Trojan horses, or other material that interferes with any party's use and enjoyment of the Services
- Use the Services in a manner inconsistent with any applicable laws or regulations
9. Site and Service Management
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Terms; (2) take appropriate legal action against anyone who violates the law or these Terms; (3) refuse, restrict access to, limit the availability of, or disable any portion of the Services; and (4) otherwise manage the Services in a manner designed to protect our rights, property, and the safety of our guests.
10. Term and Termination
These Terms and Conditions shall remain in full force and effect while you use the Services. We reserve the right to deny access to and use of the Services to any person for any reason or for no reason, including for breach of any representation, warranty, or covenant contained in these Terms or of any applicable law or regulation.
If we terminate or cancel your reservation for cause, you may be responsible for any costs or damages incurred as a result.
11. Governing Law and Dispute Resolution
These Terms and Conditions and your use of the Services are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Brevard County, Florida, and you hereby consent to the personal jurisdiction of such courts.
12. Disclaimer
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
13. Limitations of Liability
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, PROPERTY OWNERS, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SINCE ATLANTIS REALTY MAY USE AI TECHNOLOGY THAT MAY GENERATE VARIABLE RESPONSES TO GUEST MESSAGES, YOU AGREE NOT TO HOLD US LIABLE FOR ANY FINANCIAL OR OTHER HARM CAUSED BY ANY AI-ASSISTED AUTOMATED MESSAGE. OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.
14. Indemnification
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, property owners, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Terms; (3) any breach of your representations and warranties; (4) your violation of the rights of a third party; (5) any damage to property managed by us caused during your stay; or (6) any overt harmful act toward any other guest, neighbor, or person in connection with the Services.
15. Electronic Communications, Transactions, and Signatures
Visiting our website, sending us emails, and communicating with us via text message constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing.
16. Miscellaneous
These Terms and Conditions and any policies or operating rules posted by us constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision shall not operate as a waiver of such right or provision. These Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity of any remaining provisions.
17. Contact Us
Atlantis Realty Management and Investments LLC
2403 Sea Ave
Melbourne, FL 32903
United States
Email: [email protected]
Phone: (321) 405-3254
© 2026 Atlantis Realty Management and Investments LLC. All rights reserved.